Terms & Conditions

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by credit or debit card or direct form your paypal account.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We only accept orders through the checkout of our website. We cannot accept orders by telephone, in person or by any other means. Payment is strictly by the options given on the website. Payment must be made at the time of placing the order.

We reserve the right to cancel the contract between us under the following circumstances:

1} We do not have the items ordered in stock at the time of placing the order.
2} One or more of the goods you ordered was listed at the wrong price due to a typing error.
3} We do not deliver to your location

Governing Law.
This contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

General Jurisdiction Disclaimer
This site is targeted at residents of the United Kingdom including The Chanel Islands. We accept payment in £ Sterling only. If you are not a resident of the United Kingdom do not use this site. In listing your place of residence and delivery address in our order form, you are representing to us that you are a resident of the United Kingdom. This is a representation on which we rely prior to accepting your offer to purchase our advertised goods and services.

Third Party Rights.
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Shipping And Handling We now ship worldwide.

The website will calculate shipping charges once you have informed us of your location. The default is to UK mainland. There may be higher rates for any offshore location.

We use various couriers to give you the best service with maximum flexibility. Please note that when selecting Royal Mail as a shipping method, there is a 15 day period before any claims of non delivery can be made. This is from the date of dispatch. This period is imposed upon us by Royal Mail and we cannot refund or replace your order until this period has expired. We will, of course, work with you and try our best to track down any late deliveries.

In the event of a parcel being returned to us because of an incorrect address or refusal to accept by the customer, we will cancel the order and refund the purchase price only, less any return charges our couriers charge us.

Delivery Schedule We aim to ship your items as soon as possible, often on the same day as ordering. Usually, items orderd before 2pm will ship the same day although this is not a guarantee and dispatch may be next day during busy periods.

Credit Card Security Because we use secure Payment Service Providers such as Paypal, we never see your card details. Your payment details are kept within a regulated, secure system, giving you complete piece of mind.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Events Beyond our Control.
We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (e.g. by email) at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition our only obligation will be, at your option:-
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or defective, or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Returns Policy Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days of delivery. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if you have taken these items out of the sealed packages in which they were delivered to you.

To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within seven working days following delivery. We request that you email us at mail@cloudninebazaar.co.uk to tell us that you are returning goods before you send them. 24 hours' advance warning is required for returns. The return address is:

Cloud Nine Balloons Ltd
191 High Street, Quarry Bank, West Midlsnds, DY5 2AB.

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Once you have notified us that you are cancelling your contract, any relevant sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you

Remittance Terms.

 All goods remain the property of Cloud Nine Bazaar until paid for in full.

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